Privacy Policy

1. Introduction

jilibs ("Company," "we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data obtained from users ("you," "your," "User") of the jilibs online gaming platform, accessible via https://jilibs.cam and associated mobile applications (collectively, the "Platform" or "Services").

This Privacy Policy applies to all users accessing our Services from the Republic of the Philippines and other jurisdictions where jilibs operates. By creating an account, accessing the Platform, or using our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use the Platform.

We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws and regulations. This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jilibs account or use our Services, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (passport, driver's license, UMID, National ID).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions and answers.
• Financial Information: Bank account details, e-wallet information (GCash, PayMaya account numbers), cryptocurrency wallet addresses, payment card information (stored by third-party payment processors), and transaction history.
• Verification Documents: Copies of government-issued identification documents, proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Communications: Content of communications with our customer support team, including chat transcripts, emails, and telephone call recordings for quality assurance and dispute resolution purposes.

2.2 Information Automatically Collected

When you access and use the jilibs Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and language preferences.
• Connection Information: IP address, internet service provider, geographic location (country, region, city derived from IP address), and connection timestamps.
• Usage Data: Pages visited, games played, betting patterns, session duration, click-through rates, navigation paths, referral sources, and interaction with platform features.
• Transaction Data: Deposit amounts, withdrawal requests, betting history, win/loss records, bonus claims, and payment method usage patterns.
• Technical Data: Error logs, crash reports, performance metrics, and other diagnostic information necessary for platform maintenance and improvement.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, payment authentication, and fraud detection information from GCash, PayMaya, banks, and cryptocurrency payment providers.
• Identity Verification Services: Results of identity verification checks, anti-fraud screenings, and database matches from third-party verification providers.
• Marketing Partners: Referral information, campaign performance data, and attribution information from affiliate partners and marketing platforms.
• Regulatory Authorities: Information obtained from government databases, gambling regulatory bodies, and law enforcement agencies as required by applicable laws.

3. How We Use Your Information

jilibs processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your jilibs account.
• Processing registrations, logins, and authentication.
• Providing access to casino games, sports betting, and other gaming services.
• Processing deposits, withdrawals, and other financial transactions.
• Managing bonuses, promotions, loyalty rewards, and VIP programs.
• Tracking betting history, game statistics, and account balances.

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with legal requirements prohibiting underage gambling.
• Conducting anti-money laundering (AML) checks and Know Your Customer (KYC) procedures as required by Philippine and international regulations.
• Detecting, preventing, and investigating fraud, money laundering, collusion, and other prohibited activities.
• Complying with gaming regulations, tax obligations, and reporting requirements imposed by regulatory authorities.
• Responding to legal requests, court orders, and law enforcement inquiries.
• Enforcing our Terms and Conditions, policies, and legal rights.

3.3 Security and Fraud Prevention

• Monitoring accounts for suspicious activity, irregular betting patterns, and potential security breaches.
• Implementing security measures to protect against unauthorized access, hacking attempts, and cyber threats.
• Detecting and preventing duplicate accounts, bonus abuse, and terms violations.
• Conducting security investigations and implementing risk management procedures.

3.4 Customer Support and Communication

• Responding to customer inquiries, complaints, and support requests.
• Sending account-related notifications, transaction confirmations, and security alerts.
• Providing technical support and troubleshooting assistance.
• Resolving disputes and investigating complaints.

3.5 Marketing and Promotional Communications

• Sending promotional emails, SMS messages, and push notifications about new games, bonuses, and special offers (with your consent where required by law).
• Personalizing marketing content based on your preferences, gaming activity, and interests.
• Conducting surveys, market research, and obtaining customer feedback.
• Administering contests, tournaments, and promotional campaigns.

3.6 Platform Improvement and Analytics

• Analyzing usage patterns, player behavior, and gaming preferences to improve our Services.
• Conducting data analytics to enhance user experience, optimize platform performance, and develop new features.
• Testing new games, functionalities, and platform enhancements.
• Generating aggregated, anonymized statistics and reports for business intelligence purposes.

3.7 Responsible Gaming

• Implementing responsible gaming measures, including deposit limits, time limits, and self-exclusion programs.
• Monitoring player behavior for signs of problem gambling.
• Providing access to responsible gaming tools and resources.
• Communicating with players regarding responsible gaming practices.

4. Data Sharing and Disclosure

jilibs does not sell your personal information to third parties. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, Philippine banks, cryptocurrency payment gateways, and international payment service providers to process deposits and withdrawals.
• Identity Verification Services: Third-party verification providers conducting KYC checks, document authentication, and fraud screening.
• Game Providers: Software suppliers and game developers providing casino games, live dealer games, and sports betting platforms.
• Cloud Hosting Providers: Companies providing data storage, server hosting, and infrastructure services.
• Marketing Service Providers: Email marketing platforms, SMS gateway providers, advertising networks, and analytics services.
• Customer Support Tools: Live chat software providers and helpdesk platforms.

These service providers are contractually obligated to process personal data only as instructed by jilibs and in accordance with applicable data protection laws. They are prohibited from using your information for their own purposes.

4.2 Regulatory and Government Authorities

We may disclose personal information to regulatory bodies, government agencies, and law enforcement authorities when required by law or in response to valid legal processes, including:

• Philippine gaming regulatory authorities (PAGCOR or other applicable regulators).
• Tax authorities requiring reporting of player winnings or financial transactions.
• Law enforcement agencies investigating criminal activities, fraud, or security threats.
• Courts and tribunals in connection with legal proceedings or court orders.
• Financial intelligence units for anti-money laundering compliance.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of jilibs' assets, personal information may be transferred to the acquiring entity or successor organization. We will notify affected users of such transfers and provide information about how their data will be handled by the new entity.

4.4 Legal Obligations and Protection

We may disclose personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforce our Terms and Conditions and other policies.
• Protect the rights, property, safety, or security of jilibs, our users, or the public.
• Detect, prevent, or investigate fraud, security breaches, or illegal activities.
• Defend against legal claims or litigation.

4.5 With Your Consent

We may share personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

5. Data Security Measures

jilibs implements comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (minimum 256-bit encryption). Sensitive data stored in our databases is encrypted at rest.
• Secure Authentication: Multi-factor authentication options, strong password requirements, and secure session management protocols.
• Firewalls and Intrusion Detection: Advanced firewall systems, intrusion detection/prevention systems (IDS/IPS), and real-time security monitoring.
• Regular Security Audits: Periodic penetration testing, vulnerability assessments, and third-party security audits conducted by independent cybersecurity firms.
• Secure Development Practices: Code reviews, security testing during development, and regular software updates to address security vulnerabilities.

5.2 Administrative Security Measures

• Access Controls: Strict access controls limiting employee access to personal data on a need-to-know basis. Role-based permissions and regular access reviews.
• Employee Training: Mandatory data protection and security awareness training for all staff members handling personal information.
• Confidentiality Agreements: All employees and contractors are bound by confidentiality and non-disclosure agreements.
• Incident Response Plan: Documented procedures for detecting, responding to, and reporting data breaches or security incidents.

5.3 Physical Security Measures

• Secure data centers with restricted physical access controls.
• Video surveillance and security personnel at facility entrances.
• Environmental controls protecting against fire, flooding, and other physical hazards.

5.4 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, jilibs will notify affected users and relevant regulatory authorities in accordance with applicable data protection laws, including the Data Privacy Act of 2012. Notifications will be made within seventy-two (72) hours of becoming aware of the breach, or as otherwise required by law.

6. Data Retention

jilibs retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting obligations.

6.1 Active Accounts

Personal information of active users is retained throughout the duration of the account relationship and for a period thereafter as required for legal and operational purposes.

6.2 Closed or Inactive Accounts

When you close your account or your account becomes inactive, we retain your personal information for the following periods:

• Transaction Records: Financial transaction data is retained for seven (7) years to comply with anti-money laundering regulations, tax laws, and accounting requirements.
• Identity Verification Documents: Copies of identification documents are retained for seven (7) years as required by KYC regulations.
• Betting History: Gaming and betting records are retained for five (5) years for dispute resolution and regulatory compliance.
• Communications: Customer support communications are retained for three (3) years for quality assurance and dispute resolution.
• Self-Excluded Users: Information of self-excluded users is retained for the duration of the self-exclusion period plus an additional five (5) years to prevent premature account reopening.

6.3 Deletion and Anonymization

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with an identifiable individual. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal information. You may request access by contacting our Data Protection Officer.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly through your account settings or by contacting customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, subject to legal and regulatory retention requirements. Note that we may be required to retain certain data for compliance purposes even after account closure.

7.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data under specific circumstances, such as when contesting the accuracy of data or the lawfulness of processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in account settings.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. We may require identity verification before processing requests to protect against unauthorized access to your data.

8. Cookies and Tracking Technologies

jilibs uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect information about platform usage, page load times, and error messages to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and personalization choices to provide enhanced functionality.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies require your consent.

8.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some platform features. You can also manage marketing cookie preferences through our cookie consent tool available on the Platform.

8.3 Third-Party Cookies

Our Platform may contain links to third-party websites and services that use their own cookies. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies.

9. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries outside the Philippines, including jurisdictions that may not provide the same level of data protection as Philippine law.

When we transfer personal data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by data protection authorities.
• Ensuring that recipient countries provide adequate data protection.
• Implementing additional technical and organizational security measures.

By using the jilibs Platform, you consent to the transfer of your personal information to countries outside the Philippines for the purposes described in this Privacy Policy.

10. Protection of Minors

jilibs strictly prohibits individuals under twenty-one (21) years of age from creating accounts or using our Services. We do not knowingly collect personal information from minors. Our age verification procedures are designed to prevent underage access.

If we discover that we have inadvertently collected personal information from a person under twenty-one (21) years of age, we will immediately delete that information from our systems and terminate the associated account.

If you believe that a minor has provided personal information to jilibs, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to Privacy Policy

jilibs reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Effective Date" at the top of this policy indicates when it was last revised.

We will notify users of material changes to this Privacy Policy through email, platform notifications, or prominent notices on our website. Your continued use of the Platform following notification of changes constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Previous versions of this Privacy Policy are archived and available upon request.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Data Protection Officer
• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 on the Platform

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• Website: www.privacy.gov.ph
• Email: [email protected]

By using the jilibs Platform and Services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy forms an integral part of our Terms and Conditions and should be read in conjunction with those terms.